Refund policy

Returns, cancellations and refunds

We want you to be happy with your Jump Buddy. Please contact us at jumpbuddyemail@gmail.com if there is a problem with your order.

Personalised and made-to-order products

Jump Buddy markers and replacement discs are produced or personalised to the wording and colour choices supplied with your order. Personalised and made-to-order goods cannot normally be cancelled or returned simply because you change your mind.

You may request a cancellation or correction within 15 minutes of placing your order. After that time we may already have begun production and cannot guarantee that changes or cancellations will be possible.

Please check all initials, names, numbers, club names and colour selections carefully before ordering. An item made correctly using the information you supplied is not considered faulty because the supplied wording or selection was incorrect.

Faulty, damaged or incorrect items

Your statutory consumer rights are not affected. If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible and preferably within 14 days of delivery. Include your order number, a description of the issue and photographs where possible.

We will assess the issue and, where appropriate, arrange a repair, replacement or refund. Please do not return an item before receiving return instructions. We will cover reasonable return costs for an item confirmed as faulty, damaged or supplied incorrectly.

Non-personalised goods

If we sell a product that is not personalised or made to order, you may cancel it within 14 days after receiving it. After notifying us, return it within a further 14 days in its original condition. Unless the item is faulty or incorrect, you are responsible for return postage. We will refund the product price and the cost of standard outbound delivery; additional delivery upgrades are not refundable.

Refunds

Approved refunds are issued to the original payment method. We will process them within 14 days after receiving returned goods or receiving satisfactory evidence that they were sent back, as applicable. Your bank or payment provider may take additional time to display the refund.